FAQ
STANDARD PROCESSING TIME
Please allow 5-7 business days in the fall and 7-10 business days in the summer to process your order prior to submitting an order inquiry. Once the order ships you will receive a tracking number via email. All orders ship Priority 2 Day shipping.
PRE-ORDER PROCESSING TIME
For products that are in a pre order status, please allow 10-15 business days as your products will be produced once the pre-order window has closed for the specified date range.
WHAT IF MY PRODUCT IS DAMAGED?
We know that from time to time, accidents happen on the journey from our workshop to you (or your gift recipient). If a product or products arrive damaged, please send an email to: contact@luckyandlizas.com with attached photo(s) of the damaged item(s) and we will be in touch with a solution. Please include 'Damaged Item' in the subject line along with your order number.
CANDLE CARE
Your Lucky & Liza's candle is pre-trimmed and is ready to be lit right out of the box. If you’re experiencing a tall flame, simply extinguish the candle and slightly trim the wick.
It’s normal to trim the wick to maintain a healthy flame height throughout the life of your candle! For all subsequent candle burns, keep these two rules in mind to optimize the life of your candle:
MAKE YOUR FIRST BURN, THE BEST BURN
Allow the candle to burn for at least 3 hours to achieve a full melt pool across the top.
Use a wick trimmer or a nail clipper to keep the wick at about 1/4th of an inch. This ensures a healthy flame height and a steady burn each time. Maintaining a healthy wick height ensures a healthy burn, and ultimately a healthy candle cycle.